Return and Refund Policy

About Refunds 

Begin Normal and Instant Refund payments using Alphapay Dashboard and APIs for your customers.
There could be situations when customers request a refund of the payments made for the products or services bought or profited on your website or app.
If you are initiating a refund via using your Alphapay Dashboard. Our team will process your refund request and after verifying all the details, the amount will be credited in your account in 5 to 7 working days. 

Manage Refund Chargeback

For the forestallment of chargebacks, Alphapay only does source refunds. It means that money is reimbursed to the payment system that the client used to make the payment. For example, if a debit card was used to make the payment, the refund is pushed to the same debit card. Also, in the case of UPI payments, the refund is pushed to the VPA used while making the payment.
Still, the reused refund will have a UTR (Unique Transfer Reference) in the message, If a charge-back is entered for an instantly reimbursed payment. This UTR appears against the ARN (Application Reference Number) parameter in the Refund reality. The UTR serves as proof of a refund completed between you and Alphapay.
Also, Alphapay passes the LRN (Alphapay Reference Number) of the payment in the Fund Transfer Request transferred for the refund. This ties the instant refund back to the parent payment, thereby serving as evidence of the refund. This data can also be used as a defense against a future charge-back or compromise case.